So my Macbook Air is back and it's as good as new! In fact, it's with a new LogicBoard (and corresponding new Serial Number) and a reinstalled OSX, they might as well have given a full swap. Not that I'm complaining mind you; Apple service at the Garden State Plaza store was superb as always. My only complaint was that I wasn't contacted when the Air was ready for pickup. I found out through the Apple website Repair Tracking and by the Voicemail system they have. One day turnaround is pretty damn good though. Well, actually 3 days if you include: 1st for the initial appointment, 2nd to drop the Air off once they had the part, and the 3rd for pickup. Some other computer makers take weeks to do warranty repairs, especially ones as dramatic as a full LogicBoard replacement.

Once I got the Air back, I tested it out a bit in the parking deck of the mall to make sure it wasn't kernel panicking anymore. It was definitely solid! After I got home, I immediately started the relatively long process of restoring from the Airdisk's Time Machine Backup. This time I used the latest backup (the one taken during the panics) in hopes that it was actually a good backup. Worst case scenario I could have restored again from the next oldest backup afterwards. But that's something I didn't have to do. The last backup is working perfectly and I've had no panics or crashes since! One thing I did have to restore from a separate stored copy was my VMWare Virtual Machine XP File. I just used the one from my Mac Pro as the source. Read More...

Tags: apple, mac, macbook air, kernel panic, genius bar

Everything was going swimmingly with the new Macbook Air until this past weekend when things took a turn for the worst. I started getting Kernel Panics randomly. Empty the trash... Panic. Run Disk Utility's Repair Permissions.... Panic. Startup a WinXP VMWare session... Panic. Reboot... immediate Panic. Definitely something wrong.


At first I thought maybe my SSD drive got corrupted, so I tried a full wipe and Restore from Time Machine... Panic. Booting from Remote Disc OS Install was an exercise in frustration when previously it worked very well and quite often. I finally got one boot and Restore from Time Machine working (picked an earlier Time Machine slice to be sure there wasn't any corrupted files) and it still Kernel Panic'd like crazy. Now the Air didn't want to stay solid for more than a few minutes. Just trying to right click (actually dual-finger click) and it started to Panic.

So I finally broke down and travelled to the Apple Store yesterday after work. Unfortunately it was half an hour before closing and they couldn't take a look, so I made an appointment for this morning. I arrived early before the Mall was even fully open, knocked on the glass Apple Store doors, and talked to the Genius at the G-Bar. After a little diagnosis, he concurred it was a hardware issue and from the Panic logs, it seemed to point to bad memory. Unfortunately the memory for Macbook Airs is soldered to the Mother/Logic Board so after checking with his supervisor, authorized a Warranty Repair. The new Logic Board is on order but don't know yet if it is going to be back-ordered or if there will be any available tomorrow. I get to keep my non-functioning Air until the part comes in; small consolation. At least it is a free Warranty Repair, but it would have been better if it was a straight swap.

Another Consolation, I have a new bag for my currently non-functioning Macbook Air: The Waterfield HardCase. It's a magnificent bag, exhibiting both sleeve-like and messenger bag-like features in its sleek lines. I'll have a full review at some point after the whole Kernel Panic situation is fixed. Read More...

Tags: apple, mac, macbook air, kernel panic, waterfield, SFBags, hardcase, Sleeve, bag, messenger bag